GreenSky Customer Story

GreenSky Slashes Asset Recovery Time and Cuts IT Costs with Oomnitza

3 days
average asset reclamation,
reduced from 4-6 weeks with
automated processes

One
accurate source-of-truth
for hardware, software,
SaaS, and cloud assets

16%
cost savings from
comprehensive management
of all technology assets

“

I would recommend Oomnitza to anybody.
It’s almost like the Oomnitza product team is
reading my mind. I recommend a feature, and
they tell me it’s coming in the next release.

Kimberly Elliot, IT Manager, GreenSky

About GreenSky

GreenSky is a leading financial technology company that offers a highly
scalable, proprietary technology platform that enables over 10,000
merchants to offer frictionless promotional payment options to consumers.

Business Profile

Industry
Financial Services /
Fintech

Employees
1,200+

Annual Revenue

Annual Revenue
$518 million (2021)

Annual Transaction
Volume
$5.5 billion (2021)

Assets
2,000+

About(continued)

This helps them accelerate their business by
incorporating a seamless financing experience into their
commerce flow. Banks also leverage GreenSky’s
technology to provide loans to super-prime and prime
consumers nationwide.

Since its inception, over 4 million consumers have
financed over $15 billion of commerce using GreenSky’s
paperless, real-time “apply and buy” technology. As a
finance company, they must adhere to a high standard of
technology and IT asset management to comply with
legal and compliance regulations. Because GreenSky
deals with so much sensitive data, security is paramount.

GreenSky is headquartered in Atlanta, Georgia with a
satellite office in Kentucky. The company was publicly
traded on the NASDAQ Exchange before being acquired
by Goldman Sachs in 2022.

Realizing the Urgency of Needing Improved Asset Data Accuracy and Hygiene

GreenSky needed to put more advanced capabilities in
place for asset management. Because of the
challenges of error-prone, manual updates, they
believed they could improve the levels of data accuracy
and data hygiene in their IT records. Until then, they
struggled with:

Fragmented and Error-Prone Data

GreenSky’s IT team was juggling multiple spreadsheets
and disconnected systems. Their current management
solutions included software asset management, a
configuration management database, mobile device
management, unified endpoint management, and
human resource information systems.

“

With COVID moving all
our work offsite, everyone
in senior management
wanted a better picture of
where all our assets were
and to track them.

Kimberly Elliot
IT Manager, GreenSky

Without a centralized platform to provide them a unified
view of their assets, they were left with poor data
hygiene and inaccuracies, lacking a dependable source
of truth for hardware, software, and cloud assets.

Slow Asset Recovery

When an employee left GreenSky, the IT team could
spend weeks trying to reacquire the assets of the
departing worker. In some cases, it took over a month
to get devices back. This created security
vulnerabilities, as devices weren’t tracked or returned
promptly–all of which was only compounded once
COVID and remote work hit.

Security and Compliance Gaps

GreenSky’s IT team was working with the InfoSec
team to ensure that all assets were properly protected
with the right security software installed and hard
drives encrypted. While the security team had their
own set of tools, they still struggled to trace assets
back to specific users, locations, or business units.
This gap posed risks around device encryption and
security software compliance.

Integration and Reporting Challenges

As a technology-driven company, GreenSky also
wanted the ability to generate detailed reports on key
IT asset management metrics to meet audit
requirements and support strategic decision-making.
They needed a solution that could generate
comprehensive reports and integrate seamlessly with
tools like Jamf, Atlassian Jira, Microsoft SCCM, CDW
procurement, and HR systems.

The company hoped to deploy an agentless modern IT
asset management system that could acquire data
automatically from all the tools they were using to
manage their infrastructure.

Challenges

GreenSky faced several hurdles as they
worked to manage thousands of IT assets
across multiple systems and
spreadsheets, resulting in inaccurate data,
delayed asset recovery, and security risks
—especially during a sudden shift to
remote work due to COVID-19.

/

Transforming Asset

Recovery, Improving

Efficiency, and Protecting Company Data

After an extensive evaluation of technology management
solutions, the GreenSky team selected Oomnitza’s modern
IT Asset Management (ITAM) solution. ITAM provides IT
leaders and staff with accurate data, advanced analytics,
and simplified workflow automation needed to increase
operational efficiency and responsiveness. GreenSky’s IT
team was able to install and deploy Oomnitza within two
weeks and was impressed.

“

Improved data hygiene and quality Oomnitza’s Microsoft SCCM

Oomnitza’s Microsoft SCCM
integration was hugely helpful.
We could immediately see what
was happening with all our
Windows machines as far as
being able to quickly tell what
assets are on what version of
software and what we need to
deploy or upgrade.

Kimberly Elliot, IT Manager, GreenSky

Faster Asset Recovery and Improved Security

GreenSky focused on using Oomnitza to streamline asset
recovery, with strong results. With automated workflows,
they now recover offboarded employee assets in just days
instead of weeks, reducing security risks.

Real Returns.
Real Savings.
Real Results.

As a result of deploying Oomnitza,
GreenSky was able to realize significant
cost savings, security improvements, and
IT efficiencies. They:

Every asset is accurately mapped to an owner and
location, strengthening device security.

“When we have terminated employees, much of the
asset recovery process is automated now and depending
on how responsive the former employee is, we can even
get assets shipped back in a few days,” says Elliot.

On the other side, Oomnitza is now integrated with
GreenSky’s CDW account via API. This reduces manual
labor by automatically populating data for procured
assets as soon as they leave the warehouse.

Unified, Accurate Asset Data

Prior to Oomnitza, Greensky's manual spreadsheet
approach was constantly leaving them with outdated
data. By replacing the spreadsheets with Oomnitza, they
were able to normalize all their asset data and automate
key parts of the data capture process.

They now had a single source of truth across hardware,
software, SaaS, and cloud assets, enhancing data
reliability and hygiene.

Automation-Driven Efficiency

With the help of the Customer Success team, GreenSky
used Oomnitza’s 1,500+ prebuilt integrations from more
than 160+ technologies to build multi-step workflows for
asset recovery, security response, and patching/upgrades.

This allowed GreenSky to be more secure while improving
efficiency and reducing the amount of manual work for the
IT team.

GreenSky is a
diverse environment
of technology
assets and devices:

Looking Ahead

GreenSky is rapidly expanding its use of Oomnitza to
increase functionality and expand workflows and
integrations into their Human Resources Information
System and other areas, such as tracking couriers
and shipping information on assets in transit.

“The new custom object functionality that
Oomnitza just released is perfect for that,” says
Elliot, who is encouraged by her ongoing
interactions with Oomnitza and the rapid pace of
product evolution and improvements.

“

It’s almost like their product
team is reading my mind. I
recommend a feature, and
they tell me it’s coming in
the next release. And the
team is so easy to work with
and really helps us get the
most out of Oomnitza.

Kimberly Elliot
IT Manager, GreenSky

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