Jira - Oomnitza
Jira
Asset context in every ticket, so agents resolve faster.
You’re solving tech problems all day long, but the answers your team needs often live in another system. The Oomnitza app puts rich asset context right inside the Jira ticket, so agents can see what an employee is using, who owns it, and its full history without ever leaving Jira. Less tab-switching, less tedious data entry, and faster incident resolution.
Connect Oomnitza + Jira in minutes
The Oomnitza app works across Jira Cloud and Jira Data Center, surfacing the assets, accessories, and desktop software linked to the ticket reporter. Agents update records in Jira, and the changes sync straight back to Oomnitza, keeping every ticket grounded in trusted, current asset data.
- See the assets, accessories, and desktop software linked to the ticket reporter, right inside the Jira ticket.
- Give service desk agents rich device context to speed up incident resolution.
- Link any asset, accessory, or desktop software record to a Jira ticket in seconds.
- Link specific assets by adding a comment with @BARCODE.
- Edit asset details directly within Jira, with changes synced back to Oomnitza automatically.
- Customize which asset fields appear in the ticket, and which are editable or read-only.
- View every Jira ticket attached to an asset from within Oomnitza for full history.
- Automatically create Jira tickets when records change in Oomnitza, using workflows.
- Work across both Jira Cloud and Jira Data Center with the Oomnitza plugin.
- Keep asset records up to date without leaving Jira, reducing manual data entry.
Find more detailed information about our Jira integration here.
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