Docker Automates ITAM for Full Asset Visibility and Confident Compliance

5

minutes, down from 4 hours, to automate onboarding for new employees

98%+

asset data accuracy for SOC 2 audit, with full confidence they’ll pass

One

full-time IT employee saved due to automated integrations

The Challenges

The Docker IT team operates under the mission to provide helpful services, world-class expertise, and frictionless access to tools to enable productivity and help employees do the best work of their careers.

As their company grew, they realized that, unless they expanded headcount—which they did not have budget for—they’d have to make some changes to combat:

• Complicated spreadsheets that prevented strong inventory management
• Manual onboarding and offboarding processes that ate into their lean team’s bandwidth
• Limitations from existing tech tools and systems that didn’t support their full asset ecosystem
• Gaps in asset visibility that hindered security and compliance goals

Business Profile

INDUSTRY: Software

EMPLOYEES: 500

ANNUAL REVENUE: $207 million

END POINTS: 1000

WORK MODEL: 100% remote

About Docker

Docker is the number one productivity platform for software developers. Actively used by millions around the world, they standardize lightweight developer environments that are portable, scalable, and improve the efficiency of developer workflows by eliminating specific dependencies on single machines.

With an annual revenue of $207M and a global remote workforce of over 500 employees, they provide unmatched simplicity, agility, and choice for both their external customers and internal teams.

Organizational Growth Revealed the Flaws of Manual, Spreadsheet-Based IT Asset Management

Docker’s IT team has managed to do what few teams have: maintain the same lean, productive group of professionals they first started with. However, as both their team and the company grew, problems surrounding inventory management and security concerns came to light that they couldn’t ignore.

Fragmented, Manual Asset Tracking

The team was using a complex Google spreadsheet to track IT hardware. Every time a machine was ordered or assigned, they would manually input the user’s name and address, the machine type, and the assignment date. As the sheet got more complicated, they attempted to color-code columns, add new tabs for lost machines, and toggle different labels to maintain asset accuracy. However, things got even more chaotic as their team grew.

Time-Consuming Onboarding and Offboarding

With over 500 employees across a global, remote workforce, the manual work that came with onboarding and offboarding team members was weighing down the IT team. Although they were always looking to automate processes, their HRIS doesn’t tie well into many apps.

High Security and Compliance Risks

Because reconciling an asset to a user, as well as their number of assets, was so challenging due to their Google sheets, proving proper inventory management for compliance controls was becoming impossible.

Limited Lifecycle Visibility

Their existing processes and tool integrations (in some cases, a lack thereof) meant that Docker’s IT team couldn’t always manage a full range of machines or view their complete lifecycle.

Operational Strain on IT Teams

Jeffrey Strauss, Director of IT & Workplace Operations at Docker, recognized that it wouldn’t have been sustainable if they continued using manual processes with the same headcount.

Jeffrey Strauss

Director IT and Workplace Operations | Docker

Finding a Partner in Oomnitza

The Docker team knew they couldn’t achieve their mission, with their size, using Google Sheets and heavily manual efforts. Committed to finding a better solution, they put together a list of specific criteria that met their strategic and technical needs.

A Seamless Fit into Their Existing Ecosystem
Docker chose Oomnitza for its deep integrations with their existing tech stack. Via APIs, Docker was able to connect Oomnitza to their:

• Human Resources Information System, creating workflows that were not previously possible.
• MDM software, enabling greater security and compliance.
• Productivity tools, simplifying notifications to inform users of out-of-compliance devices.
• Jamf, allowing for the standardization of laptop monitoring and increased asset visibility.

The team could now easily build workflows that eliminated the need for manual efforts and reduced the chances of lost asset or user assignments.

Searchability Across Systems

Docker could leverage Oomnitza to get a clear, accurate picture of their asset inventory.

Docker's criteria fulfilled by Oomnitza

• Deep, bi-directional integrations across HR, MDM, identity, and logistics
• Automation-first ITAM (not workflows bolted on later)
• Multi-operating system support for Mac and Windows
• Security and compliance readiness
• A responsive vendor partnership
• Proof of concept via sandbox and trial offerings

Automating Workflows and Integrating Systems for Lifecycle Visibility and Security Control

The Docker IT team was immediately able to undertake larger projects that got rid of manual processes and deliver greater value to their business.

Automated Onboarding and Offboarding

Now, Oomnitza triggers account creation in Okta and device deployment automatically, along with tracked updates for laptops.

Zero-Touch Logistics Updates

The Docker IT team now gets all their asset and logistical data automatically through Oomnitza’s API, eliminating manual input.

Clear Dashboards and Reporting

With a centralized source of asset truth within Oomnitza, Docker’s IT team can create dashboards that display inventory counts and compliance controls, pulling reports for auditors.

Fiona McShane

Senior Automation Engineer | Docker

Seeing the Impact

STRESS-FREE, SCALABLE OPERATIONS

Since automating onboarding and offboarding workflows, they can scale with their business without increasing headcount.

TOTAL AUDIT READINESS

With 98%+ reconciliation between MDMs and inventory assets, the team saves dozens of hours of audit prep time.

BONUS RESULT: REACHING TOWARD NEW GOALS

With dashboards in place, they work toward a new goal of achieving 80% asset utilization.

The Oomnitza + Jamf Integration

The Docker IT team leveraged Oomnitza as an automation hub to connect Jamf with other HR, logistics, and productivity tools.